The whole experience was extremely disappointing!
The rooms were decent and clean, and the location is beautiful, most staff were friendly but this is were it finished!
From the start they charged extra from the original booking.com quote. They put this down to extra charges for the childrens breakfast, which was never outlined in my original booking.
We never realized that the kitchen would not be open outside of breakfast, lunch and dinner times. So there was no way to get any snacks during the day and considering it's isolated location it is very difficult to go anywhere else.
We chose the bbq buffet which was average on the first night, then chose the Easter lunch buffet the following day, which was nearly the same but for an extra $20 more each!
For Easter we had our children down to join the Easter egg hunt, which was said to start at 2.30pm on their Facebook page, but when we went down at 2.20pm, they said that they had already completed the hunt.
Whilst sitting at the bar, it was far from a peaceful time as they kept blaring the music and not caring about the paying customers but rather for the staffs own enjoyment.
Overall, the place was also messy and little to no care given to the general matenence.
I would not recommend this place to stay! Save your money and go somewhere else.
If you do stay, make sure you check your bill is correct before paying!
This place is only getting a 2 star and not a 1 star because their staff were caring & friendly & very apologetic.
Where to even begin! First of all this place needs change of management. It is so poorly run, that we even noticed that when people needed help, this manager hid inside her office and would not come out to attend to peoples complaints. This is unacceptable especially when we demanded to speak to her along with a few other guests. Poor leadership reflects a poorly run place of business.
We booked our stay for 2 nights but after a very bad experience we decided to check out early and get a refund.
When we checked into our room we were greeted by a wall of insects and flies. We could not get through to reception 95% of the time as there was never anybody there to help, so we constantly had to walk to reception which ALSO isn’t a short walk!
We checked in at 2pm, and of course we got there expecting to order some food for lunch as the drive was quite far to get there. We tried ordering lunch but staff had told us their restaurant was now closed so they could prep for their 7pm dinner. I’m not sure how you can close your restaurant at 2pm when people are literally checking in? Also, bare in mind this place is in yhe middle of nowhere! No shops or restaurants close by! This was not good enough especially when you have kids who are hungry for hot food!
We had no reception, the wifi was absolutely horrible, the rooms have smart tv’s, you can’t operate a smart TV if you have no internet to connect to so that was also pointless. The showers don’t have hot water, there was no bedding sheets for their fold out sofa beds to cover the mattress, we couldn’t ask for extra sheets because no one would answer our call at reception.
The very next day we went to check out, and were greeted by a church service being held in the reception area, so we obviously couldn’t check out but instead had to wait until service was over.
Staff were lovely but just lack training and have no leadership.
Overall bad experience, we wont be coming back here again.