Είχαμε μια εξαιρετική διαμονή στο Mason Resort! Από τη στιγμή που φτάσαμε, μας υποδέχτηκαν με ζεστή φιλοξενία και εξ outstanding εξυπηρέτηση που έκανε την εμπειρία μας πραγματικά αξέχαστη. Το θέρετρο είναι όμορφα συντηρημένο, ήσυχο και προσφέρει την τέλεια ισορροπία άνεσης και πολυτέλειας.
Μια ιδιαίτερη ευχαριστία στην υπέροχη και καλή μας μπάτλερ, Γιάν. Ήταν απίστευτα προσεκτική, σκεπτική και πάντα έκανε το παραπάνω βήμα για να διασφαλίσει ότι η διαμονή μας ήταν ομαλή. Η καλοσύνη και ο επαγγελματισμός της πραγματικά ξεχώρισαν και μας έκαναν να νιώθουμε πραγματικά φροντισμένοι καθ' όλη τη διάρκεια της παραμονής μας στο θέρετρο.
Ευχαριστώ, Mason Resort, και ειδικά τη Γιάν, για το ότι κάνατε τη διαμονή μας τόσο ξεχωριστή. Ανυπομονούμε ήδη για την επόμενη επίσκεψή μας! 🇬🇷🇬🇷🤍
Tara Sivaraksa
Αρχάριος παραθεριστής
Writing reviews isn't something I usually do, especially negative ones. However, my recent short stay left me unimpressed and compelled me to share my mixed experiences, focusing on three aspects: location, room, and service.The hotel's location is commendable. Situated just outside Pattaya, it's easily accessible by car from Bangkok, avoiding much of the city traffic. It boasts a beautiful and quiet beachfront, offering great privacy in the villas. To fully appreciate the stunning sunset view, staying in one of the beach view villas is a must.
My wife and I initially booked a duplex villa directly with the hotel for about 500-600 USD per night on short notice. The room was in good condition, but with limited views. The three-level layout without railings was not child-friendly, which we overlooked while booking. When we requested a single-floor room, the only option was to upgrade to a two-bedroom villa for an additional 600 USD per night. The room was well-maintained, but for its price point, it lacked thoughtful features like USB sockets next to the bed, which I found surprising for a recently opened establishment.
The staff generally demonstrated attentiveness and a service-oriented attitude, which is expected in top-rated Thai hotels. We received a personal caterer upon upgrading to the two-bedroom villa, who was helpful and attentive. However, several service lapses marred our experience. The housekeeping team delivered an unclean baby bathtub, the turn-down service was perfunctory, in-room dining lacked proper setup and cleanup, and the staff's response when asked about clearing the table was somewhat lazy and unprofessional for a 5-star establishment.
Finally, the hotel restaurant could benefit from improvement. The offerings were basic, which doesn't align with the hotel's pricing. This is a minor yet valid critique considering the hotel's cost.