The most disappointing and disgusting hotel stay we’ve ever experienced. We were 12 people that stayed at the hotel, as we had visitors that came from abroad and we wanted to stay somewhere along the water. We all agreed that the property looks nothing like they have on social media, so expect to be cat-fished.
It is over-rated and over-priced. Do not waste your $170 a night, Lebanon has so many other hidden gems that you can spend your money on and have a pleasant experience.
When we first arrived, we were overwhelmed with the loud music and crowd. The absolute worst part of our stay was the outside of the rooms themselves. It looked as if it had not been cleaned in ages. We had a room with the jacuzzi, but did not even use it because it was dirty. The property was just filthy, that is the only way to put it.
The service is extremely slow and the staff do not take anything seriously, you have to constantly ask them over and over again for them to bring you whatever you need. My dad had cut his foot when he was in the sea, so we asked nearly 10 times for a first aid kit. His foot was bleeding all near the pool, and they just let it sit there without cleaning it up.
We requested late check out, which they approved — but then came knocking on our door the day we were leaving telling us that we needed to check out because 11 AM was the checkout time. In the middle of the night on our last night there, we were waken up by a couple that were screaming at the top of their lungs fighting with each other, so we messaged the staff to come check it out and all they replied with was “ouf”. The staff were just so unprofessional.
We did everything to make the most of our experience since we were staying for two nights and were the ones that told all of our friends and family about Rocca Marina, but we would never step foot on their property again and would advise you to do the same.
Jax Sakr
Nieznający się na plażowaniu
Plaża jest niewątpliwie oszałamiająca i warta odwiedzenia, z krystalicznie czystymi wodami, które pozostawiły mnie w podziwie. Jednakże, pokoje są zbyt drogie, a obsługa klienta poniżej przeciętnej. Podczas zameldowania nikt nie zajął się wyjaśnieniem nam niczego, a personel brakowało im profesjonalizmu. Dodatkowo, śniadanie było rozczarowujące i byłoby lepiej, gdyby w ogóle nie było podawane.