The resort was amazing. It was my first time at a club med and I had a fantastic time. The kids daycare was excellent, especially for families with young children. We were able to leave our kids there and have some adult time. Our children loved the day camp so much that our 5-year-old chose to go there one afternoon instead of staying with us. The beach amenities were great, and the resort was very clean and well-maintained. There were so many different amenities available that we didn't even have time to try them all during our week-long stay.
Poor experience overall - not worth the premium paid - will not go back again.
Lack of attention to details from a few servers and cleaners (have to ask multiple times for something before they bring it to you). There’s quite a difference in quality between servers, some do an excellent job (I want to highlight Oscar at the open buffet, Manuel, Marsco and Hilda at Coco Plum, and Ahmet at the bar - give these wonderful people a raise) while others did a poor, unengaged job - will not give names even though I could. The Club Med receptionist who welcomed us upon our arrival and took us to our room looked like he couldn’t care less about us - the guy needs customer service training urgently.
Low cleanliness standards - our room at the Emerald Jungle could have been much cleaner (washroom was clearly not being disinfected/washed with cleaners), got food poisoned the very last night (avoid burgers cooked at the beach BBQ), the back of dinner plates had not been washed properly at the open buffet one night.
Disappointed by the beach - this was the main reason why I had chosen this location. Very nice and quiet, and “pristine” but their Zen section looked like a construction zone with rocks, delineator posts and danger tape here and there. I can understand that work may be required but they should at least make it look better maintained and professional than what it was. Every time we went in the sea, we would have to mind a huge gap between the beach and our chaises longues or do a detour, which was not convenient at all.
One thing I noticed, some of the staff will ask you to leave them a personal review, which comes across as not so genuine imo - basically licking your butt just so they can have a 5-star review or something.
On a positive note, Theo, the Chef de Village, is a good man and very professional. I believe he had just started a few months ago. That being said, he’s got some work to do to make the experience better.
Club Med Punta Cana, where I stayed 2 years ago, was far more superior in service and quality compared to Miches. This is not a 5-star hotel. See it for yourself but you’re now aware!