Caregivers of
Oerfaren strandbesökare
The Royalton resort was absolutely terrible. I don't even know where to start. We paid over $2500 to stay there and none of the promised amenities were provided. Construction was going on right outside our rooms throughout our entire trip. We encountered roaches and ants in both our room and the buffet area. Room service was either extremely slow, taking up to 2 hours, or never showed up at all. On the day we checked out, they took so long to bring our breakfast that we couldn't even eat before leaving, and they showed no sense of urgency or concern. Whenever we called to address any issues, the staff was incredibly rude and unapologetic. It seemed like our requests were ignored because we weren't part of the Diamond Club. We ended up leaving several of the restaurants because of the poor quality of food and service. For example, the Tex Mex concept was serving the Ocean point concept while we were there, and the "seafood bisque" I ordered turned out to be just one piece of calamari drenched in beef gravy, and it even had hair in my appetizers. The sushi rolls in the Japanese concept were mushy and made with mackerel and herring. If we didn't tip the same staff members every day, they completely ignored us or treated us with cold indifference. We only stayed at this resort because it was a family trip and we didn't have many other options. On the day of check out, when I filled out the survey, the receptionist simply threw it in the trash. I want a full refund and I will make sure to get it. I truly hope this place gets shut down.
Amara Grace
Oerfaren strandbesökare
Personalen på denna strand är helt fantastisk! Varje interaktion jag hade med dem var positiv. Maxine och Nicola, som är i ledningen, gjorde allt för att tillgodose min stora grupp. Underhållningspersonalen och bartenders var så roliga! Maten var utmärkt och vårt rum var bekvämt. Jag rekommenderar starkt detta resort och ser redan fram emot att komma tillbaka!