Review: Extremely Disappointing – Not Even Close to 5 Stars
I have never stayed at a worse hotel than the Vikingen Infinity Resort. From the moment I arrived, it was clear this was not the 5-star experience they advertise – not even close.
The rooms were filthy, with mold in the bathroom and a general feeling of poor hygiene throughout. For a resort that claims luxury, the basic cleanliness was appalling.
Everything costs extra – even things you'd expect to be included at an all-inclusive resort. Drinks aren’t free, and you don’t get any snacks like crisps or small bites between meals. It honestly feels like they're trying to squeeze money out of you at every opportunity.
The food is the same every day, with very little variety. It gets old very quickly, and nothing feels fresh or special. Definitely not the kind of food you'd expect at a 5-star hotel.
To make matters worse, the reception staff were incredibly rude and unhelpful. Any issue or question was met with attitude rather than assistance. It felt like they didn’t care at all about guest experience.
Overall, this was a huge letdown. I would never recommend this place to anyone. This is not a 5-star resort – I’d give it 1 star at best. Avoid it 10000%.
The hotel is very large and crowded, with lots of bars and snack places. There’s plenty to do for kids, but it doesn’t feel very personal or cozy. If you don’t mind being around a lot of people and prefer a big hotel, it might suit you.
The buffet offers a wide selection of food, but the quality is mediocre—though that’s somewhat expected with all-inclusive resorts, to be fair.
Unfortunately, I had a negative experience with the service. I accidentally left my glasses on the table in our room. After housekeeping cleaned the room, I found them broken. When I reported this the next day, the staff were initially annoyed and questioned why I hadn’t come sooner. In the end, they did nothing except say they were sorry. They claimed housekeeping never touches guests' belongings and couldn’t be held responsible. I didn’t argue—I know it’s just one word against another—but I asked if they could at least provide some tape or glue for a temporary fix. They couldn’t even do that. It was a missed opportunity to show some care and make me feel helped.
The glasses were prescription and cost around 150 euros. Now I have to fix them myself at home, and the hotel simply didn’t care. I spoke with a manager, who spoke with other managers, but it ended with, “Sorry, have a nice day.”
Regardless of the broken glasses, we won’t be coming back. The hotel is just too crowded and too big for our taste. The rooms are okay, and the AC worked well. Cleaning was acceptable. The staff’s English was poor, but that’s somewhat expected in Turkey.