Review: Extremely Disappointing – Not Even Close to 5 Stars
I have never stayed at a worse hotel than the Vikingen Infinity Resort. From the moment I arrived, it was clear this was not the 5-star experience they advertise – not even close.
The rooms were filthy, with mold in the bathroom and a general feeling of poor hygiene throughout. For a resort that claims luxury, the basic cleanliness was appalling.
Everything costs extra – even things you'd expect to be included at an all-inclusive resort. Drinks aren’t free, and you don’t get any snacks like crisps or small bites between meals. It honestly feels like they're trying to squeeze money out of you at every opportunity.
The food is the same every day, with very little variety. It gets old very quickly, and nothing feels fresh or special. Definitely not the kind of food you'd expect at a 5-star hotel.
To make matters worse, the reception staff were incredibly rude and unhelpful. Any issue or question was met with attitude rather than assistance. It felt like they didn’t care at all about guest experience.
Overall, this was a huge letdown. I would never recommend this place to anyone. This is not a 5-star resort – I’d give it 1 star at best. Avoid it 10000%.
We had a truly wonderful stay at Viking Infinity in Turkey – it exceeded my expectations in so many ways! The hotel was exceptionally clean and well-maintained, creating a very safe and comfortable environment for both adults and kids. There were plenty of food options and activities to keep the little ones entertained, which made it a great choice for families.
The staff were incredibly helpful – always nearby when needed, yet never intrusive. One experience that really stood out was an early morning walk I took alone by the seafront. I was dipping my feet into the sea with no one else around, and after a few minutes, a staff member discreetly showed up just to ensure my safety in case I decided to swim. That small act left a big impression – it showed how attentive and caring the team is.
Despite the hotel being quite popular and busy, it never felt overcrowded. There was always enough space and plenty of food – their buffet selection is fantastic, with something for every taste.
Overall, Viking Infinity is a great place to stay for a reasonable price. Clean, safe, family-friendly, and with excellent service. Highly recommended!