Overall, it was a very positive experience.
The Dream Team at Torreserena this year is top-notch. Great performers, singers, comedians, dancers... Never seen so many talented staff members in a resort.
The staff at the restaurant,room services, and shuttle buses are professional and polite. A special thank you goes to the swimming teacher Leonardo, so great with kids! My daughters are usually very shy, but they adore him. They follow him around, they stop by to have a chat, etc. He is lovely.
Between the things to improve, i'd definitely put the adventure park organisation. You can only use it 2 times per week for one hr and only with the Serenino. This is not explained anywhere at the time of booking or at the check-in. We chose this particular resort also because of the adventure park as my daughters had done it before, elsewhere, and love it but couldn't really use it. This is a bit disappointing.
Also the rooms aren't big enough for a family of 4 but at least there's a small balcony.
Last thing, the pool isn't great. Overcrowded, hot, and stinking like a pond. Probably better tell younger kids to use the smaller pool at Serenino and reduce the number of children (the pool is also quite deep for children under 7/8 yrs old not being able to swim). Because of its weird shape and being overcrowded , it's hard for the life-saving guys to do a good job.
这是一段还不错的经历。100%适合家庭。作为单身人士并没有那么有趣。房间很小。餐厅并不是全天开放,这导致了很大的空档期,难以吃到一顿好的饭。可以购买小吃。位置远离任何地方,因此外出打车费用昂贵。海滩相当不错,提前预定便当的能力非常好且实用,因为其他人都去餐厅吃饭,留下海滩给我。我非常不喜欢泳池在晚上7点关闭。夜间游泳的完美时机,然而我却不能。我只会说英语,因此发现导航他们的“应用程序”设置我的个人资料很困难。之后它非常有用,我希望在预订时就能得到这些信息。友好的员工和有序的区域,只是这并不是我所寻找的假期。