This place should not be considered a 4-star hotel, at most a 3-star. The only reasons I am giving it a 2 out of 5 rating are because of the friendly staff and the rooms. Everything else is extremely disappointing. I don't even know where to begin.
The hotel is located far away from any city or village, and there is no transportation available, not even a bus or shuttle service once a day. On the hotel's website, it is advertised as having "internet in all rooms," but that is completely false. You can only make emergency calls from your room. Forget about browsing the internet or checking your email.
The free umbrellas on the beach are limited to just one row, and if you don't want to pay, you have to wake up at sunrise. Every morning, people rush to the beach in the hopes of finding a spot. This is the extent of the all-inclusive experience we received. There is no supermarket in the resort.
To top it all off, the food is a major disappointment. It is not what I would expect in Sicily. The quality of the products is consistently low, and there is a lack of variety. Even the fruit was not good. It is an insult to call this food Sicilian, considering the region's reputation for great products and recipes. Be prepared to have the same dessert every day, with only a change in the color of the topping. This has been the worst vacation experience I have ever had.
