The hotel is situated in an incredibly stunning location. The name Ocelle, meaning "Pearl," is perfectly suited for this establishment. The views from the top floor were breathtaking. Gerardo, the breakfast manager, was an absolute pleasure. He was considerate, attentive, and extremely hospitable. You couldn't ask for anything better. Melania, the morning server, was also a great joy and eager to assist.
We stayed here for our honeymoon in September and had a wonderful experience. The staff was incredibly friendly and provided excellent service. Everyone spoke English, so communication was smooth.
The sun beds and pool area are extremely luxurious.
We booked the junior suite with a lake view. The room was spacious and the view was breathtaking.
While the hotel truly deserves a 5-star rating, I am giving it 4 stars because of the taxi/driver service they use. The driver, who has a brand new Mercedes S-Class, drove very dangerously—speeding and using his phone while driving. This service took us back to the airport and unfortunately marred our trip. I brought this issue to the hotel manager's attention, and they responded immediately, assuring me it would be addressed. Thank you for that.