The Royalton resort was absolutely terrible. I don't even know where to start. We paid over $2500 to stay there and none of the promised amenities were provided. Construction was going on right outside our rooms throughout our entire trip. We encountered roaches and ants in both our room and the buffet area. Room service was either extremely slow, taking up to 2 hours, or never showed up at all. On the day we checked out, they took so long to bring our breakfast that we couldn't even eat before leaving, and they showed no sense of urgency or concern. Whenever we called to address any issues, the staff was incredibly rude and unapologetic. It seemed like our requests were ignored because we weren't part of the Diamond Club. We ended up leaving several of the restaurants because of the poor quality of food and service. For example, the Tex Mex concept was serving the Ocean point concept while we were there, and the "seafood bisque" I ordered turned out to be just one piece of calamari drenched in beef gravy, and it even had hair in my appetizers. The sushi rolls in the Japanese concept were mushy and made with mackerel and herring. If we didn't tip the same staff members every day, they completely ignored us or treated us with cold indifference. We only stayed at this resort because it was a family trip and we didn't have many other options. On the day of check out, when I filled out the survey, the receptionist simply threw it in the trash. I want a full refund and I will make sure to get it. I truly hope this place gets shut down.
这个海滩的员工绝对棒极了!我与他们的每次互动都是积极的。管理层的Maxine和Nicola非常乐意为我的大团队提供帮助。娱乐人员和酒吧工作人员都非常有趣!食物很棒,房间也很舒适。我强烈推荐这个度假胜地,我已经迫不及待地期待着再次回来!