Upon arriving at the hotel, we were met with rather unfriendly staff, which was disheartening given the establishment's reputed caliber.
Moreover, cleanliness was a significant issue. The room was inadequately cleaned, with dust and dirt visible in various places, and the presence of cockroaches was both unsanitary and unacceptable. This raised concerns about the hotel's overall hygiene standards.
The quality of food in the restaurant was also lacking. The selection was limited, and what was available lacked taste. Additionally, the presentation of the dishes was unappealing, further detracting from the dining experience.
The only redeeming aspect of our stay was the picturesque view provided by the hotel. However, beyond this, I was thoroughly disappointed with the value for money offered by this hotel.
In summary, my experience was marred by unfriendly staff, inadequate cleanliness, and subpar dining options. I personally wouldn't recommend this hotel.
I cannot recommend this place as it needs improvement in numerous areas. The property itself is good, and most of the staff were friendly, but that’s not enough. The pool was nice, but the pool boys need proper training. They were present but never offered pool towels or sun bed mattresses to the guests. By the time guests were done, the pool boys were nowhere to be found to provide towels. They should be trained to bring out towels as guests arrive at the pool.
The gardeners have done a good job, and the rooms are good, but it seems no one has checked their condition. Most of the AC units weren’t in good working order. The front desk needs a second cash operator because when we were in a hurry to check out, the cash operator wasn’t there, and we had to wait.
Additionally, gloomy Sri Lankan songs were played in the restaurant, which didn’t contribute to a memorable experience for the guests. Overall, hotel management needs to make significant improvements. I cannot recommend this place to anyone.