My wife and I had a great time at La Badira for a week. The hotel decor was fantastic, the service was excellent, and the staff were attentive and friendly. The breakfast had a wide variety of options and a beautiful view if you sat outside. The rooms were well-maintained and cleaned multiple times a day. We would definitely stay here again.
I recently stayed at La Badira, a hotel that touts itself as a five-star establishment. Unfortunately, my experience did not reflect this level of service. Throughout our stay, I observed a concerning disparity in treatment based on ethnic background. White European guests appeared to receive more attentive and courteous service, while my partner and me, being non-white, often encountered dismissive attitudes from the staff.
Moreover, we faced a particularly distressing incident when we were abruptly asked to vacate our room in the middle of the day due to a mix-up regarding our check-out date. The staff’s response was unprofessional; rather than assisting us calmly, we were met with indifference and a lack of empathy. This series of experiences left us feeling uncomfortable and disappointed, far from the welcoming atmosphere one would expect from a hotel of this caliber. In light of the observed disparities between white and non-white guests, we were prompted to question whether this distressing incident would have occurred with white guests.
We sought to bring this incident to the attention of the management, but it was challenging to find a responsible person on the premises. After finally speaking to a manager, we were met with inaction, which only added to our frustration. Given these experiences, I would advise non-white travelers to reconsider staying at La Badira, as the disparities in treatment we encountered may detract from their overall experience.