The check-in was not as smooth as it should have been. There were only two staff members working, and dozens of customers were waiting in line to check in/out. When it was our turn, check-in was completed, and we were given a room that was specifically designed for disabled people. Upon requesting a room change, as the disabled room only had shower curtains and not a glass shower cabin, we were given another room, which was also a disabled room. When we told them that we had been moved from one disabled room to another, they said we should wait until the evening to change rooms. As we couldn't stay in a room unpacked, we visited reception an hour later, and this time we had a staff member who kindly assigned us a new room, which was clean, airy, and adequate.
The food is good, and there is a good variety. They have paper cups for anyone who doesn't want to drink from plastic or glass cups.
The sea is not as clean as other places, and from my conversation with other people, we learnt that this bay was used as a fish farm in the past. This explained the fishy smell we occasionally noticed. I really recommend the owners/local authority to consider to get that sea cleaned.
The hotel is cleaned thoroughly throughout the day. We didn't have any issues with the cleanliness, but unfortunately, the rooms are not vacuumed as often leaving dust and hair floating around.
The animation team were sweet, but their manager (who also presented the shows) was often talking down to his team and the guests. He was unnecessary comments about children participating in games and then complaining about it, saying something like, "This is why I don't want children playing.", or just be plain rude towards the guests during the games when the guests didn't understand the rules and he had to explain them again. He is arrogant, moody, very rude, and unpatient,
He often told off to his team, which made us decide not to participate in his games anymore.
We stayed 6 nights but were very bored in the evenings, as you won't have anything to do after the entertainment at the amphitheatre, which lasted more or less an hour each day.
The gardeners, restaurant staff, and all workers were amazingly clean, nice, and kind at all times. That is why I've given 4 out of 5.
The other point is deducted because of the check-in issues, not so clean sea water and the head of the animation team, who acts as if he owns the place.
这个度假村真是太棒了,提供全包式的设施,确保您享受到真正放松的体验。食物选择的多样性令人印象深刻,他们甚至每晚都会努力引入一些变化,增加多样性。如果您正在寻找阳光、海洋、沙滩、放松和享受的完美结合,这绝对是您应该去的地方。员工非常出色,技术高超。