The hotel was large and bustling, but we encountered difficulties due to language barriers and poor communication upon arrival. The fridge in our room was not cold and was not restocked, and we had to request more toilet paper multiple times. The cleanliness of our room left something to be desired, as there was always beach sand present.
The food buffet offered the same options each day, and by the fifth day, we were tired of the lack of variety, especially since we were staying for 10 days. The A la Carte restaurants within the hotel were disappointing, with the Italian restaurant being particularly unappetizing. The snack bar also lacked variety and vegetarian options.
On a positive note, the beaches were beautiful and well-maintained.
The only positives about this hotel were the restaurant, food areas, pool, and location. However, the reception was not up to par, the room was dirty with a leaky bathroom filled with mold and soap scum. Even when requesting cleaning, the room was not properly serviced. The chair at the beach cafe/bar collapsed due to rotten legs. There were numerous other issues, but it would take too long to list them all. I would never stay at this hotel again. Additionally, when I brought these concerns to reception, guest relations offered unrealistic solutions. If you would like more details, feel free to ask.