This is my first trip down here since buying a timeshare here, and now believe it to be a huge mistake! The grounds are adequately taken care of, the pool hasn't been cleaned all week and I haven't come across a friendly staff member yet. Twice I have tried to get answers regarding services at the property and both times have been a less than pleasant experience.
If you have the opportunity to consider staying at this property, I highly suggest looking elsewhere. I don't like leaving bad reviews, but have to when it's this bad!!
Upon check-in, one of the rooms was not ready and we were told we would be notified when it was ready. We were not and when it had taken a significant amount of time, we checked with the front desk and were told that it was actually now ready (we don't know why they didn't contact us). However, upon checkin to that room (the single room villa), there was still food in the refrigerator. Management provided a complementary breakfast to the residents of that single room villa, but it certainly provided a less than excellent beginning to our trip.
Our very first morning, we were awoken to housekeeping knocking on the door at 7am to give us more creamer (that we had not requested). We took it, because I was still very sleepy, but my guess is they came to the wrong room. After being awoken so abruptly, I was unable to get back to sleep.
Near the end of the week, housekeeping showed up to do their services at 4:40pm, when we were all getting ready for dinner. We asked if we could have 15 minutes to finish getting ready and the housekeeper told us that she was done with work in a few minutes and so wouldn't be able to come back. She gave us a big of fresh towels and left. The next day I called the front desk and asked if housekeeping could refresh the room since it was missed yesterday. I was told they would leave a note but there was no guarantee anyone would come. No one did.
At dinner our last night, a tree frog jumped into the patio. He was very cute and jumping around, which of course made some of the guests stand up and be a bit anxious. One person at our table was trying to catch him to release him back into the area outside the restaurant. A staff member stomped on him to kill him and then threw him in the trash, much to the shock and horror of our eight-year-old daughter.
On our last day, we called for a shuttle to come and bring us and our luggage to the taxi stand. While my wife and daughter waited, I walked to the front desk to check out. There was a long distance charge on our room but the charge was not associated with a phone number (it only had six digits). I had to push and request a supervisor before it was taken off. When I finished and returned to the taxi stand, I discovered that the golf cart shuttle had never arrived and my wife and daughter were wrestling our luggage down the hill form building 24 all by themselves to the taxi stand.