We stayed at this resort for 9 nights starting from September 22nd. When we arrived, the check-in process went smoothly. The receptionist was friendly, and they had left some food and drinks in our room, which was a nice gesture. However, upon entering the room, we noticed a musty smell, as if it had been vacant for a while. The room itself had an outdated appearance and could use some renovations. There were peeling plaster and old yellow air conditioning buttons. Additionally, there were only 2 plug sockets, including the one for the TV, and they were not conveniently located near the bed. Despite these issues, the bed was comfortable and didn't separate like many hotel beds do. The room also had memory foam toppers, and the view of the garden and beach was beautiful. After staying in the room for a day or two, the musty smell eventually dissipated. The housekeeping staff were friendly, although it seemed like they didn't clean during our stay or change the sheets frequently (they were changed every 2 or 3 days). One morning, they even knocked on our door before 9 am while we were still sleeping. Unfortunately, on our second night, the hotel decided to switch the air conditioning to heating without informing us, resulting in a hot room throughout the night. We had to wait for 2 days to receive a fan, and we learned that another couple didn't receive one at all. The heat made it difficult to sleep on a few nights, and we noticed that the air conditioning in the spa was still functioning. The breakfast was not particularly enjoyable, as it often consisted of the same items such as eggs, bacon, sausages, and a continental buffet. Occasionally, they would serve baked beans or potato bites. However, the lunch and dinner options were good, and the meat dishes were consistently well-cooked and delicious. The chefs were friendly and would often walk around during dinner time to wish guests a pleasant meal. The waitstaff were also friendly, although there were instances where they didn't offer drinks or misunderstood our orders (though nothing major). The hotel seemed to have a wasp and mosquito problem, as they had bags hanging in the trees and around the outdoor dining areas, but these didn't seem to deter the insects. I was bitten over 40 times, and my partner was stung twice by wasps (although we understand that this is sometimes unavoidable given the environment). The staff at the pool bar weren't always the friendliest, but the area was kept clean, and empty cups were regularly collected. The beach area was lovely and became our favorite spot to relax, as we could find shade under the olive trees and watch the water sports activities. The hotel also had a dive center, and we had a fantastic experience snorkeling. I also treated myself to a massage at the spa, and it was absolutely wonderful. The spa staff were very friendly, and it was definitely the highlight of my trip. Overall, I wouldn't consider this a true 4-star hotel, but it certainly isn't the worst hotel ever as some have claimed.
