Positives- pool area was lovely and it was very clean. The front desk staff really tried to help with all of the issues we faced, but it didn’t really make up for it. Breakfast was good.
Negatives:
There was no information about how it would be in ‘off-season’ we came in April when the weather was hot, so I didn’t realise how closed it would be.
All of the beach/bar area is shut, they don’t have the pizza oven and ran on a really reduced expensive food menu. The menu isn’t re-printed so you just have to keep asking and they keep telling you there isn’t the food you want.
No room service and you can’t take any food from the restaurant to your room. I was told at check-in there was room service and how to order, then 5 minutes later when I asked for a menu, they said there wasn’t any.
The temperature was set to 25 degrees on the central system and couldn’t be changed in any rooms, the room was literally boiling so we had to move into a bigger room. The front desk recommended leaving the door open to make it cooler at night, but the door backed Onto the pool and that wasn’t a safe option. When we moved rooms the shower didn’t go hot & wasn’t as good, even though it was a suite.
Robes weren’t replenished in rooms when cleaned & were tatty with holes in when we asked.
Staff in the restaurant were unfriendly and service was poor to us as two women, which didn’t seem to be the same for tables of just men or with men on.
No shops in walking distance or a safe distance in the dark so you have to spend €5 on a bottle of water in the evening, no complimentary water in the rooms which is insane.
The whole surrounding area is a building site, there is nothing scenic about the location.
They have a taxi service to the main town of Dhermi which is about an hours walk away on busy roads (wouldn’t recommend at all!) for €15, use a local one for €7!
Bellissimo hotel. Spiaggia fantastica. Posizione top. Camera davvero bella MA nella nostra camera la finestra era rotta, il rubinetto della doccia si staccava dal muro quando si usava la doccia, il water sembrava staccarsi dal muro da un momento all'altro.
In generale non è stato un grosso problema.
Tuttavia, personalmente non mi sono sentito molto benvenuto in quell'hotel. Il personale era dappertutto ma ottenere un servizio era piuttosto una sfida. Inoltre, sembrava mancare gentilezza.