Aria Mabaso
Nuovo frequentatore di spiaggia
The place did not match our expectations based on what we saw on Booking.com. The rooms were in a terrible state, with wet carpets that emitted a foul odor due to leaking. The rooms are in dire need of extensive renovations. The wooden tiles were old and faded, the water was cold, the duvets were old and dirty, and there were no cupboards to store our clothes.
The staff and owner Benjamin provided excellent service! When I encountered issues with the facilities such as torn linen and dirty beds, Benjamin personally reached out to me, apologized, and refunded my money in full. He kept me informed about the meetings he had with the staff and even offered a complimentary stay in the upgraded facilities. Thank you, Benjamin! I can't wait for my next visit.