The hotel is very large and crowded, with lots of bars and snack places. There’s plenty to do for kids, but it doesn’t feel very personal or cozy. If you don’t mind being around a lot of people and prefer a big hotel, it might suit you.
The buffet offers a wide selection of food, but the quality is mediocre—though that’s somewhat expected with all-inclusive resorts, to be fair.
Unfortunately, I had a negative experience with the service. I accidentally left my glasses on the table in our room. After housekeeping cleaned the room, I found them broken. When I reported this the next day, the staff were initially annoyed and questioned why I hadn’t come sooner. In the end, they did nothing except say they were sorry. They claimed housekeeping never touches guests' belongings and couldn’t be held responsible. I didn’t argue—I know it’s just one word against another—but I asked if they could at least provide some tape or glue for a temporary fix. They couldn’t even do that. It was a missed opportunity to show some care and make me feel helped.
The glasses were prescription and cost around 150 euros. Now I have to fix them myself at home, and the hotel simply didn’t care. I spoke with a manager, who spoke with other managers, but it ended with, “Sorry, have a nice day.”
Regardless of the broken glasses, we won’t be coming back. The hotel is just too crowded and too big for our taste. The rooms are okay, and the AC worked well. Cleaning was acceptable. The staff’s English was poor, but that’s somewhat expected in Turkey.
Im currently staying at this hotel with group of friends and family. Let me start by saying that the hotel itself is great beautiful place, good service, and generally a very pleasant atmosphere. However, I feel the need to share an experience that really disappointed me.
While the female animators are fantastic friendly, professional, and great at engaging with guests, the male animators, unfortunately, leave a very different impression. It seems their main focus is flirting with female guests rather than ensuring everyone is having a good time.
One of animator took a group of guests, to a club in Konakli. Among us were Russian girls who behaved in a very inappropriate and uncomfortable way. What shocked me was that animator, instead of maintaining professionalism or caring about the rest of the group, seemed to encourage this behavior even dancing with them in a vulgar and suggestive manner.
This is not what I expected from a hotel of this standard. Last year I stayed at a different resort where club outings were also organized, but the atmosphere was respectful and tasteful a completely different level.
I would really appreciate the opportunity to speak with the hotel manager to share more about what I saw. I’m saying this because I genuinely like this hotel, but this part of the experience left a very bad impression.