We’re a family of 5, booked for an overnight stay
*Some highlights from our visit*
The kitchen and bar staff were amazing and very helpful.
We asked for interconnected rooms and had no troubles with this, also felt that the rooms were fairly priced.
The food was great! Very happy that local fish was used and not the yuck basa that you’d find more common around the island. (Highly recommend Chicken n chips for kids, Catch of the day with white sauce & capers!)
The beds were comfortable and AC everywhere including hallway was great!
Beach was lovely during low tide, swimming pool is built with a very safe depth for most ages.
Breakfast buffet was great!(great hash browns and breakfast sausages which the kids loved). Also the best scrambled eggs I’ve ever had at any hotel.
*Areas for improvement*
We arrived a couple of hours after the check in time we were advised , but still had to wait for our rooms to be ready.
We booked 2 rooms and both did not have hot water.
Waited over an hour for room service and when arrived, we only received a fraction of our meals, then when we received our food the fries was cold which indicated that maybe it was ready, they just didn’t have enough staff to deliver room service once it was ready.
We were told breakfast would be ready at 7:30, but was not ready until 8am (toast was already toasted and laid out so we had some soggy bread)
Both the rooms we booked did not have hot water (weren’t warned about this)
The WiFi wouldn’t connect to the smart TVs(both rooms), which would’ve been great when the rain kept us indoors (wifi worked fine for our devices).
Receptionists seemed a little inexperienced, and it was obvious there isn’t much structure with staff and their roles (this is not to say they weren’t working hard—they were, they just didn’t have a great system)
At one point there was a staff member smoking in an area that clearly should be smoke free!
There is so much room for improvement and given the location, beautiful surroundings and infrastructure this could easily be one of the best resorts in Upolu. Hope to see improvement during our next visit.
While the resort offers a few redeeming qualities, such as comfortable beds and a large TV, it falls short in several key areas that impacted the overall experience.
Positives:
The bed was very comfortable, and the TV was a nice touch for downtime.
Negatives:
-Customer service is an area that needs urgent attention. The staff seemed undertrained and not attentive to guest needs.
-The pool was not properly maintained, with visible sand and leaves that weren’t cleaned daily.
-Dinner was disappointing. Not only was half the menu unavailable, but the prices were high for the quality of food served. To make matters worse, they were charging $12 tala for just one liter of water, which felt excessive.
-Breakfast times were inconsistent. Although it was advertised to start at 7 am, it wasn't ready until after 8 am, causing inconvenience for those on tight schedules.
-The resort is located quite far from the main road, and the drive is long with plenty of potholes and uphill roads. Renting a car is essential if you plan to visit.
-There were plumbing issues around the property, particularly outside our room where a strong sewage smell lingered. This could definitely be addressed.
-Some areas of the resort, including near our room, had visible open wiring, suggesting that the craftsmanship and maintenance need significant improvement.
Overall: The resort has potential but requires considerable improvements in maintenance, staff training, and attention to detail. This was a big letdown, especially considering the price of the stay. Given the distance from the main road and the price point, I’d recommend looking into other options unless the resort undergoes some serious upgrades.