One of the Best Holidays I’ve Ever Had!
I honestly had the most wonderful time at TUI Blue Grand Azur – everything about this place is just perfect! From the moment I arrived, I was greeted with warm smiles and such a welcoming atmosphere. The staff are absolutely incredible – so friendly, attentive, and always ready to help with anything you need. A special shoutout to Ömer, one of the waiters I had the pleasure of chatting with the most – what a genuinely lovely and well-mannered person!
The food? Out of this world. The kitchen team does an amazing job – the buffets are huge and seriously mouth-watering. I loved watching them cook fresh food right in front of us, and they were always up for a laugh while doing it. It just made the whole dining experience that much better.
If you’re into fitness or just want to stay active, the trainer is fantastic. She runs everything from yoga and Pilates to HIIT and fun pool workouts – I highly recommend joining in. Also, it’s a super kid-friendly place, so perfect for families.
And now… the Spa! What a dream. My boyfriend and I went on our second day for a hammam bath with Budi and Weda, followed by an incredible Balinese massage – absolute heaven. Later in the week, we had a deep facial cleansing with Ayşe, who was so sweet and gentle – she left our skin glowing and fresh. To wrap up our vacation, we treated ourselves to a second hammam session, this time with Sekar and Tami, who made the experience incredibly soothing and relaxing. Huge thanks to Bilal as well, who recommended the perfect treatments for us and gave us great deals – we felt really well taken care of.
The beach is beautiful and clean, and the entire hotel is spotless. As a cat lover, I was over the moon to see so many cute cats around the property – it added such a sweet touch to the experience.
Evenings were just as enjoyable as the days. The nightly shows were entertaining, and the evening staff really go above and beyond to keep the good vibes going.
To be honest, this has been one of the best holidays of my life. I’m leaving this place feeling refreshed, happy, and super grateful. Huge thanks to everyone at TUI Blue Grand Azur who works so hard to make it all happen – you truly deserve a big round of applause. I can’t wait to come back!
I had a great time during my one-week stay — the facilities were excellent, the food was delicious and in a high quality, and almost every staff member was extremely kind and respectful.
Unfortunately, there was one disappointing experience that I feel I need to mention. I asked one of the staff members in the stilling pool bar(I believe her name was Meryem though) for a tonic. However, I saw her pouring something from a bottle that looked like alcohol, so I politely asked if it contained alcohol. I thought that there would be some misunderstanding during the order and it could be happened and it’s not a problem. But Her answer was unclear, so I asked again just to be sure — but her reaction was unexpectedly rude and over the top. She showed her face with irritation.
She raised her voice and, with an irritated expression, said, “No, I didn’t!” I was shocked by her reaction. I had simply asked a question to avoid misunderstanding, and I did so politely. But instead of giving a clear and calm response, she reacted as if I had offended her. I still don’t understand why she responded so aggressively.
Even when another staff member came over to ask me what had happened, instead of staying calm or giving me space to explain, she kept staying behind, trying to defend herself, which made the situation even more uncomfortable for me.
It’s truly unfortunate because everything else during my stay was perfect — but that one moment really affected my overall experience. I wasn’t expecting excessive kindness, just basic politeness and respectful communication. I truly hope the staff is reminded that guests asking questions should be met with patience, not hostility.
Later, a manager came over to apologize on her behalf, which I appreciated. However, to be honest, I didn’t feel that she needed to be the one to apologize. The person who truly should have apologized was the staff member herself — but I don’t think she even realizes what she did wrong. In fact, she even asked me, “Why are you getting upset?” which made the situation worse. I had no choice but to raise my voice at that point, because I couldn’t believe she was turning the blame around like that.
It was truly an unforgettable — and not in a good way — experience. I find it very unfortunate, because I had thought this was such a wonderful hotel. But because of one staff member’s unprofessional behavior, my impression of the entire place changed.
+ I also told my husband and mother-in-law about the experience, and they mentioned that while the staff member wasn’t directly rude to them, she wasn’t particularly friendly either. They had also noticed her somewhat cold and distant attitude.
After all, each staff member represents the hotel and is part of the overall service experience. That’s why I believe the hotel should take responsibility and pay close attention to situations like this. Her attitude was something I would never expect from a five-star hotel — it was an unpleasant and unprofessional level of service that left a very negative impression.