A wonderful resort to relax, it was as if I was in a dream and I don't want to wake up from it. The view is impeccable. Everyone there is welcoming and nice, as if they are our family. The service is beyond excellent. The food is delicious and there are many types. The restaurant has a very beautiful view. The food is different daily and there are new types. They said that they have 12 chefs there. The cafeteria is Godiva. I am addicted to it. The coffee is delicious and has a magical view. I definitely advise everyone to visit the resort and enjoy every moment in it. It is an unparalleled experience.
We recently stayed at Rixos with a group of 22 people and booked two villas. The villas themselves were beautiful, and the natural surroundings were stunning – unfortunately, that was the only part that lived up to the expectations of a hotel in this category.
The service throughout the entire stay was deeply disappointing. There was a complete lack of friendliness, warmth, or any sense of hospitality. We constantly felt like our group was seen as a burden, which is unacceptable – especially from a resort that promotes itself as luxury and group-friendly.
In-villa dining was particularly poor: long wait times, cold and incomplete orders, and barely any cleanup afterwards. For the prices charged, this level of service is simply not acceptable.
The most concerning part was the conversation with the Assistant Hotel Manager at the end of our stay. Instead of listening to our feedback, he responded with arrogance, disrespect, and a total lack of professionalism. It reflected the overall atmosphere we experienced during our stay.
We did not feel welcomed or taken seriously as guests. It’s a shame – the location and infrastructure have great potential, but the service and guest orientation fall far short.