Samoa Premier Suites
Falelatai, 萨摩亚
#24 出自 26
在 Pata Falelatai
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专家评分
6.7
好
交通与设施 – 停车场, 所有权信息
确保安全，节省时间，出行前了解一切
位于定居点外部
大洋海滩, 海洋 太平洋
距 Pata Falelatai（市中心）3.1 公里
酒店海滩
紧邻道路
天气
history
+28
o
C
+27
o
C
气温
3.4
M/S
风
+29
o
C
水温
1.9
M
浪高
Pata Falelatai
更有趣的海滩
受众
拥挤指数（旺季）
清洁指数
推荐对象
-
休闲爱好者
自然特征
大小和形状
海湾沙滩
较长（约500米）
景观
-
山脉
覆盖物
-
米色沙
-
海底 - 沙
-
深度增加 - 适中
-
清澈蓝绿色水
-
防浪保护
设施
由酒店提供
淋浴
洗手间
更衣室
日光躺椅和遮阳伞
咖啡厅 / 酒吧
救生员
活动
viator
Private Transfer from Apia city hotels to Apia Cruise Port
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Book your Private Transfer from Apia city hotels or any address to Apia Cruise Port. Don't go through all the hassle of waiting in a long taxi or shared shuttles queues and use our private, door-to-door city/port transfer. Your driver will be waiting for you at a scheduled time and you will travel comfortably to your destination. Meeting with a Nameplate Door-to-door Service No Hidden Charges Clean cars & Professional drivers
从
US$67.51
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地点
这片沙滩
距停车场 100 米
停车场
城镇
Pata Falelatai • 3.1 公里
阿皮亞 • 27.5 公里
交通
APW • 11.4 公里
Fugalei Bus Depot • 27.2 公里
距停车场 100 米
停车场
城镇
Pata Falelatai • 3.1 公里
阿皮亞 • 27.5 公里
交通
APW • 11.4 公里
Fugalei Bus Depot • 27.2 公里
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Nimesh Gamage
新手海滩游客
•
四月 2025
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A beautiful resort, but need to improve their service and maintainance. One of our friend s room AC stopped work at middle of tge night and no one to call and finally we found a person and he couldnt change the room. Bathroom water was brown color.
一个美丽的度假村，但需要改善他们的服务和维护。我们的一个朋友的房间空调在半夜停止工作，没人可以打电话，最后我们找到一个人，但他无法更换房间。浴室的水是棕色的。
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Damien Briggs
新手海滩游客
•
四月 2025
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The whole experience was extremely disappointing!
The rooms were decent and clean, and the location is beautiful, most staff were friendly but this is were it finished!
From the start they charged extra from the original booking.com quote. They put this down to extra charges for the childrens breakfast, which was never outlined in my original booking.
We never realized that the kitchen would not be open outside of breakfast, lunch and dinner times. So there was no way to get any snacks during the day and considering it's isolated location it is very difficult to go anywhere else.
We chose the bbq buffet which was average on the first night, then chose the Easter lunch buffet the following day, which was nearly the same but for an extra $20 more each!
For Easter we had our children down to join the Easter egg hunt, which was said to start at 2.30pm on their Facebook page, but when we went down at 2.20pm, they said that they had already completed the hunt.
Whilst sitting at the bar, it was far from a peaceful time as they kept blaring the music and not caring about the paying customers but rather for the staffs own enjoyment.
Overall, the place was also messy and little to no care given to the general matenence.
I would not recommend this place to stay! Save your money and go somewhere else.
If you do stay, make sure you check your bill is correct before paying!
整体体验令人非常失望！房间还不错且干净，位置优越，大多数员工都很友好，但这就是全部了！一开始他们从原本的booking.com报价中收取了额外费用。他们将此归结为儿童早餐的额外费用，而这在我原来的预订中并没有说明。我们从未意识到厨房在早餐、午餐和晚餐时间以外不会开放。因此，白天根本无法获取任何零食，考虑到它的位置偏僻，去其他地方非常困难。
我们选择了烧烤自助餐，第一晚的质量一般，第二天选择了复活节午餐自助餐，几乎没有变化，却多花了每人20美元！
复活节那天，我们的孩子参加了复活节彩蛋狩猎，Facebook页面上说是下午2:30开始，但当我们在2:20到达时，他们说彩蛋狩猎已经结束。
坐在酒吧时，根本没有安静的氛围，因为他们一直在大声播放音乐，根本不关心付费顾客，而是为员工自己的娱乐。
总体来说，这个地方也很乱，几乎没有关注一般的维护。
我不会推荐这个地方住宿！省下你的钱去别的地方。如果你确实选择住在这里，一定要在付款前确认账单正确！
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Leilani Faletoese
新手海滩游客
•
四月 2025
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We’re a family of 5, booked for an overnight stay
*Some highlights from our visit*
The kitchen and bar staff were amazing and very helpful.
We asked for interconnected rooms and had no troubles with this, also felt that the rooms were fairly priced.
The food was great! Very happy that local fish was used and not the yuck basa that you’d find more common around the island. (Highly recommend Chicken n chips for kids, Catch of the day with white sauce & capers!)
The beds were comfortable and AC everywhere including hallway was great!
Beach was lovely during low tide, swimming pool is built with a very safe depth for most ages.
Breakfast buffet was great!(great hash browns and breakfast sausages which the kids loved). Also the best scrambled eggs I’ve ever had at any hotel.
*Areas for improvement*
We arrived a couple of hours after the check in time we were advised , but still had to wait for our rooms to be ready.
We booked 2 rooms and both did not have hot water.
Waited over an hour for room service and when arrived, we only received a fraction of our meals, then when we received our food the fries was cold which indicated that maybe it was ready, they just didn’t have enough staff to deliver room service once it was ready.
We were told breakfast would be ready at 7:30, but was not ready until 8am (toast was already toasted and laid out so we had some soggy bread)
Both the rooms we booked did not have hot water (weren’t warned about this)
The WiFi wouldn’t connect to the smart TVs(both rooms), which would’ve been great when the rain kept us indoors (wifi worked fine for our devices).
Receptionists seemed a little inexperienced, and it was obvious there isn’t much structure with staff and their roles (this is not to say they weren’t working hard—they were, they just didn’t have a great system)
At one point there was a staff member smoking in an area that clearly should be smoke free!
There is so much room for improvement and given the location, beautiful surroundings and infrastructure this could easily be one of the best resorts in Upolu. Hope to see improvement during our next visit.
我们是一个五口之家，预定了一晚的住宿。
*我们此次访问的一些亮点*
厨房和酒吧的员工非常出色，乐于助人。
我们要求互通的房间，没遇到任何问题，觉得房间的价格相当合理。
食物非常棒！非常高兴能使用当地鱼，而不是岛上更常见的难吃的巴斯鱼。（强烈推荐孩子们的炸鸡和薯条、当日新鲜鱼配白酱和刺山柑！）
床很舒适，空调遍布每个房间，包括走廊，效果很好！
在潮退时海滩很美，游泳池设计得非常安全，适合多数年龄段的小孩。
早餐自助餐很好！（美味的薯饼和早餐香肠，孩子们都很喜欢）。也是我在任何酒店吃过的最好吃的炒鸡蛋。
*改进的空间*
我们在规定的入住时间后几个小时才到达，但仍需等房间准备好。我们预定了两个房间，但两个房间都没有热水。等了一个小时的送餐服务，送到时只收到一小部分餐点，然后收到的食物薯条也冷了，这表明可能是做好了，只是没有足够的员工来送餐。我们被告知早餐会在7:30准备好，但直到8点才准备好（吐司已经烤好并摆放在外面，所以我们吃到了稍微发软的面包）。我们预定的两个房间都没有热水（没有提前警告）。无线网络无法连接到智能电视（两个房间都有），当下雨让我们待在室内时这会很有用（无线网络对我们的设备工作得很好）。接待员似乎有点缺乏经验，明显能看出员工及其职责没有明确的结构（这并不是说他们没有努力工作——确实有，只是系统不够完善）。有一次，一名员工在明显应该禁止吸烟的区域吸烟！改进空间很大，考虑到地理位置、美丽的环境和基础设施，这里完全可以成为乌波卢最好的度假村之一。希望在我们下次访问时看到改善。
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Gaberiel Sia
新手海滩游客
•
四月 2025
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This place is only getting a 2 star and not a 1 star because their staff were caring & friendly & very apologetic.
Where to even begin! First of all this place needs change of management. It is so poorly run, that we even noticed that when people needed help, this manager hid inside her office and would not come out to attend to peoples complaints. This is unacceptable especially when we demanded to speak to her along with a few other guests. Poor leadership reflects a poorly run place of business.
We booked our stay for 2 nights but after a very bad experience we decided to check out early and get a refund.
When we checked into our room we were greeted by a wall of insects and flies. We could not get through to reception 95% of the time as there was never anybody there to help, so we constantly had to walk to reception which ALSO isn’t a short walk!
We checked in at 2pm, and of course we got there expecting to order some food for lunch as the drive was quite far to get there. We tried ordering lunch but staff had told us their restaurant was now closed so they could prep for their 7pm dinner. I’m not sure how you can close your restaurant at 2pm when people are literally checking in? Also, bare in mind this place is in yhe middle of nowhere! No shops or restaurants close by! This was not good enough especially when you have kids who are hungry for hot food!
We had no reception, the wifi was absolutely horrible, the rooms have smart tv’s, you can’t operate a smart TV if you have no internet to connect to so that was also pointless. The showers don’t have hot water, there was no bedding sheets for their fold out sofa beds to cover the mattress, we couldn’t ask for extra sheets because no one would answer our call at reception.
The very next day we went to check out, and were greeted by a church service being held in the reception area, so we obviously couldn’t check out but instead had to wait until service was over.
Staff were lovely but just lack training and have no leadership.
Overall bad experience, we wont be coming back here again.
这个地方只给了2星而不是1星，因为他们的员工很关心、友好并且非常道歉。从哪里开始呢！首先这个地方需要更换管理团队。运营得如此糟糕，我们甚至注意到，当人们需要帮助时，这位经理躲在她的办公室里，不愿意出来处理客人的投诉。这是不可接受的，尤其是当我们要求与她交谈时，还有其他几位客人在场。糟糕的领导力反映出一个经营不善的地方。我们预定了两晚的住宿，但在经历了一次非常糟糕的体验后，决定提前退房并申请退款。当我们登记入住时，迎接我们的是一墙的昆虫和苍蝇。95%的时间我们无法与接待部联系，因为那里从来没有人能提供帮助，所以我们必须不断走到接待处，而这也不是一段短路程！我们在2点办理入住，当然期望能点些午餐，因为开车到那里相当远。我们尝试点午餐，但员工告诉我们他们的餐厅现在关闭，以便为晚上7点的晚餐做准备。我不明白当人们刚刚入住时，你怎么能在2点关闭餐厅？此外，请记住这个地方在偏远地区！附近没有商店或餐馆！这就不够好，特别是当你有渴望热食的孩子时！我们没有信号，WiFi非常糟糕，房间中有智能电视，如果没有互联网连接，根本无法操作智能电视，这也毫无意义。淋浴没有热水，他们的沙发床没有床单可以覆盖床垫，我们无法要求额外的床单，因为没人会接听我们在接待处的电话。第二天我们去退房，迎接我们的是正在接待区举行的教堂服务，所以我们显然不能退房，只能等服务结束。员工很可爱，但缺乏训练，没有领导力。总体来说，糟糕的体验，我们不会再来了。
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Sui Levi
新手海滩游客
•
一月 2025
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While the resort offers a few redeeming qualities, such as comfortable beds and a large TV, it falls short in several key areas that impacted the overall experience.
Positives:
The bed was very comfortable, and the TV was a nice touch for downtime.
Negatives:
-Customer service is an area that needs urgent attention. The staff seemed undertrained and not attentive to guest needs.
-The pool was not properly maintained, with visible sand and leaves that weren’t cleaned daily.
-Dinner was disappointing. Not only was half the menu unavailable, but the prices were high for the quality of food served. To make matters worse, they were charging $12 tala for just one liter of water, which felt excessive.
-Breakfast times were inconsistent. Although it was advertised to start at 7 am, it wasn't ready until after 8 am, causing inconvenience for those on tight schedules.
-The resort is located quite far from the main road, and the drive is long with plenty of potholes and uphill roads. Renting a car is essential if you plan to visit.
-There were plumbing issues around the property, particularly outside our room where a strong sewage smell lingered. This could definitely be addressed.
-Some areas of the resort, including near our room, had visible open wiring, suggesting that the craftsmanship and maintenance need significant improvement.
Overall: The resort has potential but requires considerable improvements in maintenance, staff training, and attention to detail. This was a big letdown, especially considering the price of the stay. Given the distance from the main road and the price point, I’d recommend looking into other options unless the resort undergoes some serious upgrades.
虽然这个度假村提供了一些令人欣慰的品质，例如舒适的床和大电视，但在几个关键领域却表现不佳，影响了整体体验。
积极方面：
床非常舒适，电视是放松时的不错选择。
消极方面：
-客户服务是一个亟需关注的领域。员工似乎培训不足，对客人的需求不够关注。
-泳池维护不当，有明显的沙子和叶子，未能每日清理。
-晚餐令人失望。不仅菜单的一半无法提供，而且食物的质量与价格不成正比。更糟的是，他们向仅一升水收费12塔拉，这感觉过高。
-早餐时间不稳定。虽然宣传是早上7点开始，但直到早上8点才准备好，给那些时间紧迫的人造成了不便。
-度假村距离主要道路相当遥远，开车的路途漫长，充满坑洼和上坡的道路。如果打算游玩，租车是必需的。
-酒店内存在管道问题，尤其在我们房间外有强烈的污水味。这个问题绝对需要改进。
-度假村中的某些区域，包括我们房间附近，明显有开放的电线，表明工艺和维护需要大幅改进。
总体而言：度假村有潜力，但在维护、员工培训和对细节的关注方面需要大幅改进。这次体验令人失望，尤其考虑到住宿的费用。考虑到与主要道路的距离和价格，我建议寻找其他选择，除非度假村进行一些重大升级。
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