We had the pleasure of staying at this amazing resort from December 2nd to 10th with our family of four, including our 7 and 11-year-old kids. From the moment we arrived, we were captivated by the stunning beauty of the property and the breathtaking views. The modern design and aesthetics of the resort were truly impressive. Patrizio, the General Manager, and his team have created a fantastic community here, and their commitment to hospitality, warmth, and outstanding friendly service is truly unmatched.
The buffet restaurant offers a delicious and fresh selection of food that will satisfy even the most discerning palate. The kids club and sports/activity staff are exceptional, and I must mention all the other staff members who contribute to making this resort so magical - the housekeeping team, pool/beach staff, grounds crew, front desk, restaurant, bar, security, and more. The daily activity calendar is filled with a variety of fun options for all age groups. Whether you want to relax and unwind or participate in interactive sports and activities, this resort has something for everyone. And don't miss the incredible nightly performances by the dancers, singers, and acrobatic team!
We want to express our gratitude to Club Med Miches Playa Esmeralda for providing us with a truly wonderful holiday and the opportunity to create beautiful memories.
整体体验较差 - 不值得支付额外费用 - 将不会再回去。
一些服务生和清洁工缺乏注意细节(必须多次请求他们才会把东西拿给你)。服务生之间的质量差异相当大,有些人表现出色(我想强调自助餐台的奥斯卡、可可椰子岛的曼努埃尔、马尔斯科和希尔达,以及酒吧的阿米特 - 给这些出色的人一点加薪),而其他人的表现较差、不关心工作 - 尽管我知道名字,但我不会点名。俱乐部美德的接待员在我们到达时欢迎我们并带我们去房间,看起来似乎对我们漠不关心 - 这位先生急需接受客户服务培训。
低卫生标准 - 我们在祖母翠翠丛的房间本可以更干净(盥洗间明显没有用清洁剂消毒/清洗),最后一晚因食物中毒,不得不说,避免在海滩烧烤煮的汉堡,自助餐开放台晚上碗背后未被适当清洗。
对海滩感到失望 - 这是我选择这个地点的主要原因。非常美丽安静且"原始",但他们的禅区看起来像一个施工区,到处都是岩石、界标柱和防危险警告带。我理解可能需要工作,但他们至少应该让它看起来维护得更好、更专业。每次我们进海里时,都需要注意海滩和躺椅之间的巨大缝隙,或者绕道而行,这一点一点也不方便。
我注意到一件事,一些员工会要求您给他们留下个人评论,这并不那么真诚,我认为基本上是在拍您的马屁,以便他们能获得5星评价什么的。
积极方面,村庄主厨提奥是位好人,非常专业。我相信他只是几个月前刚开始。话虽如此,他还有一些工作要做,以改善体验。
我两年前住过的Club Med Punta Cana在服务和品质方面远比Miches出色。这不是一家5星级酒店。亲自看看吧,现在你已经意识到了!