周日抵达后,我们发现办公室已经关门了,因为周日晚上 11 点就关门了。虽然钥匙留给了我们,但我们很失望地发现游泳池或海滩没有提供毛巾。此外,房间显得过时,我们注意到地板上留下了悬崖酒吧,这引起了人们对客房服务质量的担忧。尽管我们多次尝试联系酒店并留言,但我们没有收到任何回复,甚至第二天也没有收到回复。直到我们最终亲自访问办公室时,我们才得知他们的门上贴有紧急电话号码。如果在客房或网站上提供此号码会更有帮助,客人通常会在网站上查找此类信息。此外,我们的经历因一大群吵闹的家庭的存在而进一步受到影响,他们似乎全天和晚上都在海滩地区占主导地位。总的来说,这是一次不愉快的经历。
We arrived on a Sunday to find the office closed, as it shuts at 11 on Sundays. Although the key was left for us, there were no towels provided for the pool or beach. The room felt outdated, and we even found a Cliff bar on the floor, which raised concerns about the quality of housekeeping. Despite calling the hotel's phone number multiple times and leaving messages, we received no response, not even the following day. When we finally spoke to someone at the office, they mentioned an emergency number posted on their door. Perhaps it would be more helpful to include this number in the rooms or on the website where guests are more likely to see it? Additionally, a very loud and large family was staying there, monopolizing the beach area both day and night. Overall, it was a disappointing experience.