This place is only getting a 2 star and not a 1 star because their staff were caring & friendly & very apologetic.
Where to even begin! First of all this place needs change of management. It is so poorly run, that we even noticed that when people needed help, this manager hid inside her office and would not come out to attend to peoples complaints. This is unacceptable especially when we demanded to speak to her along with a few other guests. Poor leadership reflects a poorly run place of business.
We booked our stay for 2 nights but after a very bad experience we decided to check out early and get a refund.
When we checked into our room we were greeted by a wall of insects and flies. We could not get through to reception 95% of the time as there was never anybody there to help, so we constantly had to walk to reception which ALSO isn’t a short walk!
We checked in at 2pm, and of course we got there expecting to order some food for lunch as the drive was quite far to get there. We tried ordering lunch but staff had told us their restaurant was now closed so they could prep for their 7pm dinner. I’m not sure how you can close your restaurant at 2pm when people are literally checking in? Also, bare in mind this place is in yhe middle of nowhere! No shops or restaurants close by! This was not good enough especially when you have kids who are hungry for hot food!
We had no reception, the wifi was absolutely horrible, the rooms have smart tv’s, you can’t operate a smart TV if you have no internet to connect to so that was also pointless. The showers don’t have hot water, there was no bedding sheets for their fold out sofa beds to cover the mattress, we couldn’t ask for extra sheets because no one would answer our call at reception.
The very next day we went to check out, and were greeted by a church service being held in the reception area, so we obviously couldn’t check out but instead had to wait until service was over.
Staff were lovely but just lack training and have no leadership.
Overall bad experience, we wont be coming back here again.
While the resort offers a few redeeming qualities, such as comfortable beds and a large TV, it falls short in several key areas that impacted the overall experience.
Positives:
The bed was very comfortable, and the TV was a nice touch for downtime.
Negatives:
-Customer service is an area that needs urgent attention. The staff seemed undertrained and not attentive to guest needs.
-The pool was not properly maintained, with visible sand and leaves that weren’t cleaned daily.
-Dinner was disappointing. Not only was half the menu unavailable, but the prices were high for the quality of food served. To make matters worse, they were charging $12 tala for just one liter of water, which felt excessive.
-Breakfast times were inconsistent. Although it was advertised to start at 7 am, it wasn't ready until after 8 am, causing inconvenience for those on tight schedules.
-The resort is located quite far from the main road, and the drive is long with plenty of potholes and uphill roads. Renting a car is essential if you plan to visit.
-There were plumbing issues around the property, particularly outside our room where a strong sewage smell lingered. This could definitely be addressed.
-Some areas of the resort, including near our room, had visible open wiring, suggesting that the craftsmanship and maintenance need significant improvement.
Overall: The resort has potential but requires considerable improvements in maintenance, staff training, and attention to detail. This was a big letdown, especially considering the price of the stay. Given the distance from the main road and the price point, I’d recommend looking into other options unless the resort undergoes some serious upgrades.