美丽的地点,令人失望的服务
无可否认,这个岛屿美丽无比,碧蓝的海水和令人惊叹的环境,为一个难忘的逗留设定了很高的期望。不幸的是,度假村的服务和设施远未达到预期,尤其是考虑到高昂的价格。设施显得陈旧,食物也令人失望,但我愿意忽略这些方面。然而,最后一天发生的事情真正破坏了我的体验。
11月2日,我们应该在早上6:30前往云顶码头,搭乘早上8:00的渡轮。由于天气恶劣,我们的出发被推迟到早上7:30。我做了一个很大的错误决定,信任度假村处理我的行李,按照指示将行李留在门口,假设会直接送到码头。
当我在早上8:00到达云顶码头时,渡轮即将启程,但我的行李却不见了。有4-5组客人也遇到了同样的情况。尽管我们多次尝试联系度假村前台,但20分钟内都没有得到答复。最终,渡轮船长告诉我们要么选择乘船而不带行李,要么留下来。
由于没有保证我的行李会跟随,我选择留下来。最终,在渡轮离开后,度假村回复说我们的行李正在路上,并声称他们会尝试联系渡轮。我的行李10分钟后到达,但我不敢等待,所以我买了另一张早上10:00到TG Gemok的渡轮票,额外花费我120马币。具有讽刺意味的是,最终确实有开往Mersing的渡轮,但由于度假村的缺乏协调和沟通,我已为一张不能退款的票额外支出。
这段经历充满了不确定性和压力,如果度假村更好地照顾客人,这一切本可以避免。清晰的沟通,及时的行李处理以及与渡轮服务的协调是基本期望,尤其是在作为服务的一部分进行宣传时。这次混乱的离开让人留下了对本可以是美好度假的持久负面印象。
The rooms were comfortable, but my dining experience left much to be desired. As the hotel's restaurant was the only dining option available, I was quite disappointed with the quality of the food.
Initially, the menu seemed promising, offering a variety of dishes that sounded appetizing. However, the reality was far from it. The food was completely devoid of flavor. The noodles had barely a hint of sauce, and the salad was equally uninspiring, consisting of wilted lettuce and a few sad-looking vegetables. Even the bread, which should be a safe bet, was dry and tasteless.
The breakfast buffet wasn't much better. Although there were several options, everything tasted bland.
The dining room itself was pleasant, and the staff was friendly and attentive, but they couldn't make up for the lackluster food. I expected much more from a hotel of this caliber, especially considering the cost of the meals.
Overall, my stay at Tunamaya was marred by the disappointing food. I hope the management takes this feedback seriously and improves the quality of the food. Until then, I can't recommend dining at this hotel.