Furthermore, the reception is well staffed but not much attention is paid to the staff. We had to wait some time for our room even though it was already after 2pm, and this room also had slight mould in the bathroom. Here the first time contact with the guest service, which will take care of the concern and I should come a little later to the Rezetion for a room change. No sooner said than done, but there was no information at the reception about a room change and we were offered an upgrade to another category, which I strictly refused because I wanted a mould-free room. After a long time, we were given another room.
There was supposed to be a heated relax pool, but apparently the heating was defective, this could ba happen, so it was 25 degrees, three days before our departure the pool was heated and had 31 degrees, but the day after it was 28 degrees and the next day 25 degrees again although the heating should still not working or in my opinion has stooped.
We also wanted to know from guest relationship management whether the pick-up time for the transfer to the airport was OK. I am still waiting for this answer today!
I know from other hotels that the management or at least the guest service mingles with the guests to find out if everything is in order, unfortunately the management doesn't seem to care and the guest service either has no competence or doesn't care either. So this position could be saved, as it is of no use if it cannot/will not help!
Now to the positive staff: the waiters really give their all and also the pool attendants, who are really great people.
I would come again, because of the waiters and pool attendants in any case, because of the management rather no, other hotel groups can do that much better and also face the reality in front of the guests. Conclusion, I see great potential for improvement in the management and reception.
Jaz Solaya in Marsa Alam, Egypt, is a perfect destination for a family winter holiday. This cozy resort offers everything you need within close proximity, including heated pools and a stunning sandy beach with an amazing coral reef teeming with marine life, beautiful fish, octopuses, turtles, and even dolphins! There are plenty of loungers available, and the water park is a paradise for children. The spacious rooms are impeccably clean, and the friendly staff adds to the welcoming atmosphere. The bar is great, and the food, including local specialties, is delicious. With excellent animations, a playground, and the proximity to pools and the beach, there's also plenty of peace and relaxation in comfortable surroundings. Highly recommended.