Barbara真是太棒了!度假胜地的食物和员工都令人难以置信。沙滩区域宽敞,水晶般清澈。还有许多水上活动可供选择。整体体验超出了我们的期望。
Positives:
- This beach is absolutely stunning with its crystal-clear blue waters and pristine white sand.
- The architecture of the resort is breathtaking, giving off a luxurious vibe. The large pools and beautiful greenery make it feel like a paradise. I want to give a special shoutout to the kind and hardworking elderly gardeners who keep this place looking so amazing. They truly deserve blessings.
- The majority of the staff are friendly and attentive, providing excellent service.
- I highly recommend booking the Jeep Safari excursion for an unforgettable experience.
Negatives:
- The wifi here is extremely unreliable, constantly going in and out.
- The staff could benefit from more English language training in order to better assist guests.
- Unfortunately, the toilet in our room was heavily stained and had flushing issues. However, the maid was very sweet and did her best to accommodate us. It's disappointing to encounter such issues in a supposed "5-star" hotel.
- We experienced difficulties with our room key card multiple times.
- The food lacked flavor and variety for the most part.
- The nightly entertainment was quite underwhelming, resembling an elementary school talent show. However, the karaoke was decent. It seems like they made an effort, but it fell short.
Overall, despite the resort's beauty, I wouldn't consider it a true 5-star hotel. There are numerous areas that need improvement.