Las Dunas: A Disappointing Fizzle, Followed by Buenavista's Sparkling Rescue
My wife and I embarked on a Cuban adventure, our hearts set on experiencing the renowned hospitality of Las Dunas. From the outset, however, things went downhill faster than a mojito gone flat.
Our shuttle ride commenced pleasantly, offering smiles and handshakes from a welcoming gentleman. Alas, upon arrival at Las Dunas, our excitement plummeted into confusion. Disoriented by the unfamiliar layout, we sought guidance from the front desk. Here, the magic vanished. The young lady, seemingly burdened by our mere presence, waved us off with a dismissive gesture while engrossed in her phone.
Determined to salvage the evening, we stumbled upon a dimly lit area bustling with staff. Mistaking it for the restaurant, we decided to enjoy a drink while waiting. This, too, proved futile, devoid of any remarkable experience. Thankfully, a fantastic young server finally steered us towards the actual dining hall, already well into service.
Hoping for delicious buffets to redeem the evening, we encountered long lines and unappetizing options. The promised feast transformed into a meager plate of cold cuts and olives, accompanied by overly bitter wine. Disillusioned and eager to return to our haven at Melia Buenavista, we faced another hurdle. Requests for a shuttle back were flatly denied, forcing us to endure a grueling hour and a half at Las Dunas.
Two overly strong cocktails did little to ease the frustration. Finally, at 8:50 PM, our chariot of escape arrived, whisking us back to Buenavista. There, our incredible butler, Eliney, awaited with disbelief at our ordeal. With sincere apologies, she swiftly arranged a delightful dinner, complete with delectable food, fine wine, and genuine laughter. Buenavista had not only rescued our evening but reminded us of the true Cuban spirit - warm, welcoming, and infused with joy.
While Las Dunas cast a shadow of disappointment, Buenavista shone brightly, reminding us of the beauty and warmth that truly defines Cuba. This adventure served as a stark contrast, highlighting the power of exceptional service and genuine hospitality to turn a potentially disastrous experience into a cherished memory. So, remember, travelers, even amidst disappointments, there's always a Buenavista waiting around the corner, ready to restore your faith in the magic of Cuba.
我和另外两个朋友来这里度过了一次姑娘旅行。我们享受了海滩和泳池,酒保非常棒!大多数员工都很友好、有趣和善良。
不过我们也遇到了一些问题。房间不是很干净,有时“新并干净”的毛巾上有绿色的物质。我们在前台和客服的服务方面也遇到困难。我们的清洁工在奇怪的时间进入我们房间,有一天我们大约四点回来时,他刚好离开我们的房间。当我们进去查看保险箱时,我们的密码无法使用,意味着尝试次数太多(他曾试图打开我们的保险箱)。我们告诉客服和前台,他们不允许我们更改密码,只是置之不理。我们对此感到非常不满,因为我们只是担心年轻女孩独自旅行的问题。
一些男服务员也很奇怪,试图让我们在WhatsApp和Instagram上添加他们。
还有一个女士在大堂里走来走去,强迫人们写评论。她拿走了我朋友的手机,并在上面写了一条好评,而我的朋友根本没看到她写的内容。
总体来说,是个不错的度假村,但如果你年轻并且独自旅行,还是要小心一些,查看评论时也要谨慎。